FREQUENTLY ASKED QUESTIONS
Have a question?
We are here to assist you. Below you will find a list of frequently asked questions that may address any inquiries you have while shopping on racondier.com or in our physical locations. If you are unable to find the answer you are looking for, please reach out to us.
We are here to assist you. Below you will find a list of frequently asked questions that may address any inquiries you have while shopping on racondier.com or in our physical locations. If you are unable to find the answer you are looking for, please reach out to us.
What makes Racondier different from other tailors?
Racondier's approach to tailoring falls into a unique space between custom and made-to-measure. While typically, made-to-measure garments are created from a pre-existing block pattern that is then adjusted to fit the customer's measurements, Racondier takes a more bespoke approach. The master tailors at Racondier create a unique pattern for each customer based on their individual body measurements, rather than simply adjusting a pre-existing pattern. This approach allows for a more precise and personalised fit, as the garment is created specifically for the customer's body. In addition, Racondier offers a range of options to customise garments, such as selecting fabric, lining, buttons, and other details. This allows customers to create a unique garment, while still carrying the signature Racondier softly tailored DNA that is distinguishable from other tailors.
CAN I PLACE AN ONLINE ORDER OVER THE PHONE?
To place an order by phone, please dial 0404956387, and our team members will be happy to assist you.
How can I track the processing and shipment of my ONLINE order?
You will receive email updates regarding the processing of your order, along with a confirmation of shipment. Once your order is shipped, you will receive a tracking number for your package.
How long does it take for items to ship after placing an ONLINE order?
All items on Racondier.com are made-to-order, and each product page specifies its individual production time. Items will be shipped on production completion.
What is the cost of shipping for my ONLINE order?
Free shipping is offered on all items posted within Australia.
Can I ship my order to a P.O. Box?
We strongly advise against shipping your order to a P.O. Box, as some of our garments are shipped on hangers in an upright garment box.
How should I take care of my items?
For suits, jackets, and trousers, we strictly recommend dry clean only. Address small stains before professional cleaning. For shirts, hand or machine wash gently, air dry away from sunlight, and iron or steam when slightly damp. Consider professional cleaning as well. These measures will preserve the longevity of your garments.
I saw a product on your online platform previously but can't find it again. Can I still purchase this item?
Once an item is sold out, it will be removed from our site, and unfortunately, it will no longer be available for purchase.
Will I be required to pay sales tax on my order?
Sales tax is inclusive in the final price of items purchased on racondier.com and at our physical locations.
Where are Racondier garments made?
All of our garments are imported. We work with manufacturers of the highest quality and standards throughout Italy, Spain and China.
What measures does Racondier take to ensure fair and ethical treatment of its workers throughout the production process?
At Racondier, we are committed to upholding fair and ethical practices throughout our production process. We prioritise the well-being and rights of our workers, and we take several measures to ensure their proper treatment, such as ethical sourcing, transparency and accountability, fair wages and working hours, providing a safe work environment and compliance with labor laws. By taking these measures, we aim to ensure that the production of Racondier garments is carried out in an ethical and responsible manner, respecting the rights and dignity of our workers at every step of the process.
Are your garments sustainable?
Yes, sustainability is a core value at Racondier. All our garments are made-to-order, which means they are produced only when a customer needs them, minimising waste and avoiding surplus stock. We are committed to using fibres and materials that are sourced through accredited sustainable methods, promoting responsible and ethical practices in our supply chain.
How are alterations handled?
For made-to-measure garments, during the second fitting, your clothier will assess if any adjustments are needed. Any necessary alterations are conducted in-house at no cost to the client for up to three months from the delivery date.
What suit fabrics ARE AVAILABLE TO CHOOSE FROM?
We take pride in working with some of the finest cloth mills in Italy and Britain to offer you an extensive range of suit fabrics. Our collection includes an array of premium materials, carefully selected for their quality and craftsmanship. You can choose from a variety of options, such as luxurious wool blends, soft cashmere fabrics, elegant tweeds, and exquisite cottons. Each fabric is sourced with great attention to detail, ensuring that you have access to a wide range of colours, patterns, and textures to suit your personal style and preferences. Our commitment to using top-quality materials ensures that your suit not only looks exceptional but also feels comfortable, lasts for years to come and carries the signature softly tailored Racondier silhouette.
What SHIRT FABRICS ARE AVAILABLE TO CHOOSE FROM?
At Racondier, we offer a diverse range of premium shirt fabrics sourced from the finest mills in Italy and Britain. Our collection includes high-quality cottons, luxurious Egyptian cottons, and refined linen fabrics. These fabrics are carefully selected for their superior comfort, durability, and exquisite feel. Whether you prefer crisp solids, elegant stripes, or intricate patterns, our selection ensures that you'll find the perfect fabric to complement your style and create a truly personalised shirt. Our commitment to using top-quality materials guarantees that your shirt not only looks impeccable but also provides exceptional comfort and long-lasting wear.
How does the fitting process work?
Our made-to-measure process at Racondier involves three private fittings, ensuring a precise and tailored fit for your garment. Here's an overview of the fitting process:
- Initial consultation and recording of body measurements: During the first appointment, our experienced clothiers will have a detailed consultation with you. They will take precise body measurements to create a pattern that is unique to you, ensuring an optimal fit for your garment.
- Garment try-on and alterations: In the second fitting, you will try on the garment and our clothiers will assess the fit and make necessary adjustments to achieve the desired silhouette. This step ensures that every detail is fine-tuned to your preferences and body shape.
- Final fitting and taking the garment home: The third and final fitting is when you try on the completed garment. Once you're satisfied, you can take your made-to-measure Racondier garment home and enjoy the perfect blend of style and comfort.
What are the turnaround times?
From the initial appointment to the final fitting, the process typically takes approximately 6-8 weeks. If you require the suit sooner, for an additional fee we offer a fast-track option to reduce the turnaround time. For wedding suits, we recommend allowing a relaxed timeframe of 2-3 months in advance to ensure ample time for fittings and adjustments.
What design options are available?
At Racondier, we take pride in our signature house style, characterised by a natural and soft construction. Our jackets feature a ventless back and an unstructured shoulder, providing optimal comfort and a relaxed drape. The trousers have a high-rise waist, deep slanted front pockets, and a comfortable fit through the leg. While our house style serves as the foundation, you have the freedom to personalise your garment with a wide range of fabric choices, buttons, linings, lapel styles, and pocket options. Our skilled clothiers will guide you through the styling details to ensure a garment that reflects your unique preferences while still capturing the essence of our signature look.
DO I NEED TO MAKE AN APPOINTMENT?
Yes, Racondier operates by appointment only. We believe in offering a dedicated and personalised experience for each client. Making an appointment allows us to focus solely on you, ensuring that we have ample time to understand your needs, discuss fabric options, design preferences, and pricing. However, we welcome you to drop in, explore our collection, discuss your ideas, and schedule a fitting for the future.
How much do your made-to-measure garments cost?
Racondier made-to-measure suits start at $1,199 AUD and fluctuate based on fabric. Racondier creates custom jackets, trousers, shirts, coats, knitwear & footwear.
What if I have a question that is not answered here?
Please feel free to contact our team with any additional questions at [email protected]